Shipping Policy

At The Pink Palm we pride ourselves in bringing the highest quality products to all our customers across the globe. 

We offer free shipping to all customers within the Contiguous United States, Customers residing in Alaska, Hawaii, Puerto Rico, US Virgin Islands, American Samoa, Northern Mariana Islands, Federated States of Micronesia, Guam, Republic of Marshall Islands, Republic of Palau are subject to shipping charges. 

International Shipping

We currently ship to the following Regions:

Europe, Asia, North America, Central America, South America, Oceania

Please allow our team up to 2 business days for your order to be processed. When your order has been shipped, you will receive a confirmation email or text message with your tracking information.

All items are inspected prior to packaging to ensure you are receiving the item(s) you ordered and that the items meet our high standards. Once the shipping carrier has scanned in your package, we are no longer responsible for any delays, loss of package, or damages incurred during transit. In the rare event that any of these things happen to your package, please contact the courier directly, and provide them with your tracking number to file a claim.

If you have any further questions about shipping issues, please contact us at customerservice@thepinkpalm.com. We will try our best to assist you further with shipping issues but please note that we do not have any additional information regarding package tracking. Our team has the same information on our end that you are seeing in the shipping providers portal. If you have questions about package delays or packages being held up in customs, please contact the shipping provider so that they may assist you with your order.